Manufacturer One-Year Racquet Warranty
At Merchant of Tennis we stand by our products and are committed to providing you with only high-quality products. Within one year of purchase, should your racquet spontaneously crack or rattle please bring it our attention via email, phone or in-store. We'll assess the damage and contact the manufacturer on your behalf should we feel it is a reasonable defect. Please note this warranty does not cover normal wear and tear, paint chips, scrapes, racquet smashes, etc.
If your racquet is replaced under manufacturer warranty you have three options:
- You may choose to receive the manufacturer replaced tennis racquet. We will string it at no charge with the string provided by the manufacturer (usually a synthetic gut). Merchant of Tennis will gladly ship your replacement tennis racquet, at no charge, providing the shipping address is inside Canada.
- You may choose to purchase a new tennis racquet while your defective racquet is being considered for warranty replacement. If your defective tennis racquet is replaced by the manufacturer you will receive credit for the amount purchased.
If your tennis racquet is not replaced by the manufacturer, it will be returned to you along with an explanation from the manufacturer.
Manufacturer Footwear Warranty/Guarantee Programs
Footwear warranties and guarantee programs vary from brand to brand. Please see the information below for the specific details for each brand:
adidas
Adidas does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Adidas shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send Adidas the images or the shoes and they will determine if the shoes are defective.
Asics
Asics does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Asics shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send Asics the images or the shoes and they will determine if the shoes are defective.
Babolat
Babolat does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Babolat shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send Babolat the images or the shoes and they will determine if the shoes are defective.
Head
Head does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Head shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send Head the images or the shoes and they will determine if the shoes are defective.
K-Swiss
K-Swiss does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your K-Swiss shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send K-Swiss the images or the shoes and they will determine if the shoes are defective.
New Balance
New Balance does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your New Balance shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send New Balance the images or the shoes and they will determine if the shoes are defective.
Nike
Nike does not offer an outsole warranty on any of their tennis shoe models in Canada. If you think your Nike shoes have a manufacture’s defect, please email images of the defective shoes to service@merchantoftennis.com or bring the shoes back to one of our stores. We will send Nike the images or the shoes and they will determine if the shoes are defective.
Prince
Some styles are guaranteed to protect against wear for 6 months from original date of purchase. To see if which Prince shoes are covered by this guarantee, please check the product description on our website. The guarantee does not apply to damage caused by misuse and will only apply to shoes on which the outsoles are worn through to the midsole. Prince reserves the right in its sole discretion to determine whether the outsole is worn. This offer is limited to a one-time only replacement. Additional returns of subsequent product received from Prince will not be honoured. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Merchant of Tennis proof of purchase to service@merchantoftennis.com or bring the shoes into one of our stores.
Wilson
Wilson offers a six-month guarantee on the Rush Pro 3.0. This guarantee only applies to “holes” that have naturally worn completely through the outsole and in to the insole and it is a one-time only replacement. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Merchant of Tennis proof of purchase to service@merchantoftennis.com or bring the shoes into one of our stores.
Yonex
Yonex shoes are covered by a 3 month warranty from date of purchase against defects in workmanship or materials. This warranty does not include normal wear and tear associated with the sport of tennis and badminton. To make a warranty claim please email pictures of the shoes’ worn outsole, along with your Merchant of Tennis proof of purchase to service@merchantoftennis.com or bring the shoes into one of our stores. We will then send the images or the shoes to Yonex and they will determine if the shoes qualify for a warranty replacement.
